FAQs

Domestic and International Shipping

At this time, Knight + Co., creative collective only ships nationwide. We are hard at work to hopefully ship internationally soon!

Preorder Information

When preordering, you are doing exactly that, PRE-ordering. You are securing the purchase of that item prior to its official purchasing day. Your preordered item will not process or ship prior to official launch date.

Processing and Shipping Time

All orders will be sent within 5-7 business days of ordering. The shipping time you see at checkout is the time it takes to arrive at your address once the item has been shipped.

Returns

We accept returns within 30 days of receiving the order on all shop items that have not been used. If you believe your item is defective or you would like to request a refund, please contact us through our contact form, or send an email to aknight@knightcreativecollective.com.

Candle Care

Allow candle to melt to the edge of the vessel to prevent future tunneling. Avoid excessive burn time, no more than 4 hours is recommended. Trim the wick to 1/4" tall before every burn to keep the wax clean and burning nicely. Never leave a burning candle unattended. Burn on a stable, heat-resistant surface away from flammable objects. Keep out of reach of pets and children.